Order sent with incorrect and damaged items - not resolved since 7 April!!

I placed an order with Makro online for delivery. The delivery arrived and when I checked the contents most items sent were incorrect, and one item (a tin can) was damaged. I reported this on the WhatsApp service (as per the advice on the SMSs sent from Makro). I sent through pictures as requested, on 7 April 2024. I received feedback that this has been escalated and was allocated a reference number. After getting no feedback or communication, I followed up again on 16 April. Again I get the feedback that it has been escalated. Still no feedback. I followed up again on 17 April and was then told that the 'store' wants me to log a return. I did not place the order with any specific store, I placed the order online. And in addition why was this not communicated to me, but I was told this only after following up. When I queried this, I was told that they were 'sending comms to the store to arrange collection and replacement for the damaged items'. It is now the 19 April, and yet again no feedback or communication from Makro to resolve the incorrect and damaged items delivered. Very disappointing service from Makro.