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TJVR
Theunis Johann Van Rooyen

1 reviews | Active since Jul 2013

28 May 2020, 15:13

Order received late and not all items received

I am not impressed with the service received from Makro. I ordered three items, including a kids watering can, a kids broom and a high pressure cleaner on 9 May 2020. Only the watering can arrived a week ago. The order has been marked as complete on the Makro website. This is absolutely unacceptable and should not be the level of service provided. I tried following up via email as well as a phone call without any success.

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Replies (2)
Makro
Makro's reply29 May 2020, 09:11
Official
Good day Theunis,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 

TJVR
Theunis Johann Van Rooyen's update29 May 2020, 11:41
Reviewer Update
Thank guys

I hope to receive my order soon.

Kind regards,
Johann