VL
Veena L
1 reviews | Active since Jun 2012
28 Jan 2020, 15:23
Order pending for a Month and a Half with no correspondence - Terrible service
I had placed an order on 16 December for an appliance and to date (28 Jan) the purchase reflects 'in progress' on the App. - 1.5 months later. I had made a follow-up call on the Status of this order and all that the consultant can do is say ' I'm going to escalate this to the follow-up team'... No SLA's are in place for them to advise when I will hear back from someone... This is absolutely terrible service from MAKRO - I have subsequently asked for a refund as I do not want to ever give MAKRO my business in furture. Oh and I request to chat to the manager and he is conveniently in a meeting. I eagerly await my refund with no future business going to this unreliable team.
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Replies (2)
Makro's replyOfficial
31 Jan 2020, 17:28Good day Veena
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are apologize for the unpleasant you have received with our online shopping platform, could we request that you allow us to work on the order with relevant personnel at the store and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we send our deepest humble apologies for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are apologize for the unpleasant you have received with our online shopping platform, could we request that you allow us to work on the order with relevant personnel at the store and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we send our deepest humble apologies for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply31 Jan 2020, 17:28
Official
Good day Veena
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are apologize for the unpleasant you have received with our online shopping platform, could we request that you allow us to work on the order with relevant personnel at the store and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we send our deepest humble apologies for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we are apologize for the unpleasant you have received with our online shopping platform, could we request that you allow us to work on the order with relevant personnel at the store and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we send our deepest humble apologies for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
VL
Veena L's updateReviewer Update
05 Feb 2020, 09:58So it is now 3 days where the commitment was that I would get feedback within 24-48 hours. Already this team has missed their SLA as I had to do a followup with ZWELAKHE MNGUNI, where he should be the one contacting me to give me feedback. This is yet another instance of the pathetic customer service in the Makro team.
Its now day 3 - ZWELAKHE MNGUNI is off for the day when he actually committed to finalising my issue the evening before. (4 Feb)
I've been holding on for a Manager for the last 20 min now for my refund to be sorted. Still holding.
I cannot believe how ridiculous this is.... MAKRO has ****** my money - this is pure fact. This is certainly going to be taken further!!!!!
Its now day 3 - ZWELAKHE MNGUNI is off for the day when he actually committed to finalising my issue the evening before. (4 Feb)
I've been holding on for a Manager for the last 20 min now for my refund to be sorted. Still holding.
I cannot believe how ridiculous this is.... MAKRO has ****** my money - this is pure fact. This is certainly going to be taken further!!!!!
VL
Veena L's update05 Feb 2020, 09:58
Reviewer Update
So it is now 3 days where the commitment was that I would get feedback within 24-48 hours. Already this team has missed their SLA as I had to do a followup with ZWELAKHE MNGUNI, where he should be the one contacting me to give me feedback. This is yet another instance of the pathetic customer service in the Makro team.
Its now day 3 - ZWELAKHE MNGUNI is off for the day when he actually committed to finalising my issue the evening before. (4 Feb)
I've been holding on for a Manager for the last 20 min now for my refund to be sorted. Still holding.
I cannot believe how ridiculous this is.... MAKRO has ****** my money - this is pure fact. This is certainly going to be taken further!!!!!
Its now day 3 - ZWELAKHE MNGUNI is off for the day when he actually committed to finalising my issue the evening before. (4 Feb)
I've been holding on for a Manager for the last 20 min now for my refund to be sorted. Still holding.
I cannot believe how ridiculous this is.... MAKRO has ****** my money - this is pure fact. This is certainly going to be taken further!!!!!