ORDER *** - PATHETIC(NO) CUSTOMER SERVICE - ITEM NEEDS TO BE RETURNED AND REFUND ISSUED

Have ordered previously from Makro with no problems. This time however, I've been sent a mechanical item which has an opened, resealed, opened and then resealed box that looks like it went through a conveyer belt at a mining company and was then run over by a grader machine. I do not accept this product and want to return it for credit.

Since receiving the item I have emailed Makro 7 times, I've attempted trying to resolve this via their WhatsApp number, 20 messages on Facebook Messenger and no less than 4 telephone calls to their "toll free" numbers which never get answered and just eat up my airtime!

This is PATHETIC. This is not what I expect. All I need to know is HOW DO I RETURN THIS ITEM and GET A REFUND??????

And if Makro is so busy that they are receiving a "higher than normal volume of queries" then they need to hire additional staff!!!!