mN
marilyn N
1 reviews | Active since Oct 2018
10 Dec 2024, 07:08
Order partly delivered
I ordered 3 times 48 toilet rolls and I only received 1. When I query , They send me a list of stuff that is on my invoice, excluding the toilet rolls, yet 1 was delivered. It clearly states 3 on my invoice and 1 delivered. I am very disappointed as I am getting no joy with my shopping experience.
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Makro's replyOfficial
18 Dec 2024, 09:43Hi marilyn,
Thank you for your review on our Hellopeter platform.
We have reviewed your order, and the finance team has processed a refund for the 2 Londwe Toilet Paper Roll that was not delivered.
We apologize for the service that you have received from us.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We have reviewed your order, and the finance team has processed a refund for the 2 Londwe Toilet Paper Roll that was not delivered.
We apologize for the service that you have received from us.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,
Makro's reply18 Dec 2024, 09:43
Official
Hi marilyn,
Thank you for your review on our Hellopeter platform.
We have reviewed your order, and the finance team has processed a refund for the 2 Londwe Toilet Paper Roll that was not delivered.
We apologize for the service that you have received from us.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Thank you for your review on our Hellopeter platform.
We have reviewed your order, and the finance team has processed a refund for the 2 Londwe Toilet Paper Roll that was not delivered.
We apologize for the service that you have received from us.
We will definitely be implementing solutions to ensure that this issue does not occur in the future.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Social Media Team.
Best regards,