Order paid for TWO MONTHS ago - no delivery!

Item: Makro
Rating: 1
Author: Darriene H

I ordered (MAK***) TEN days BEFORE lockdown, delivery should have been made before lockdown. I then got a mail on the 9th April saying that my order had been dispatched. Delivery has not been made, my mails are ignored and if you're lucky enough to get through on their phone number someone tells you they will look into it and call you back but no one does. Every day I get a mail saying I can order online but I haven't even got my order form the 16th March!!

Helpful (0)

Replies (1)

Makro's replyOfficial

12 May 2020, 15:20

Good day Darriene,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply12 May 2020, 15:20

Official