TN
Theresa N
1 reviews | Active since Oct 2023
04 Jan 2025, 12:10
Order paid for but no delivery - customer service from Makro online
I ordered the bedside tables from Makro online on the 23rd Dec 2024. I paid for the order same day and Makro committed to the 30th Dec 2024 as date of delivery. I have been sending emails and making telephone calls to Makro subsequent to 30 Dec as I still have not received my order.
Yesterday 3rd Jan 2025 I had to call and ask for cancellation and a payment refund due to the bad customer service I have received.
I need my refund urgently
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Replies (2)TN
Theresa N's updateReviewer Update
20 Jan 2025, 11:39Is Makro online ****ming customers or what? Makro online I need my refund for an order which I placed for on the 23rd December 2024 which you assured it will be delivered on the 30th December 2024. Today, the 20th of Jan 2025, I receive an email which says my order was delivered this morning at 9:54. what a lie. Who did you deliver the order to? Who accepted the delivery?
I am shocked at this level of poor customer service I received from Makro online. Your consultant at customer service, their famous say is "I'll investigate and notify the marketing division" I have wasted so much of my airtime and time really just trying to get my refund which has been earning interest in Makro's bank account.
I need my refund by COB today. I could not be begging for my refund. You could not deliver as promised, therefore refund me my money.
I am shocked at this level of poor customer service I received from Makro online. Your consultant at customer service, their famous say is "I'll investigate and notify the marketing division" I have wasted so much of my airtime and time really just trying to get my refund which has been earning interest in Makro's bank account.
I need my refund by COB today. I could not be begging for my refund. You could not deliver as promised, therefore refund me my money.
TN
Theresa N's update20 Jan 2025, 11:39
Reviewer Update
Is Makro online ****ming customers or what? Makro online I need my refund for an order which I placed for on the 23rd December 2024 which you assured it will be delivered on the 30th December 2024. Today, the 20th of Jan 2025, I receive an email which says my order was delivered this morning at 9:54. what a lie. Who did you deliver the order to? Who accepted the delivery?
I am shocked at this level of poor customer service I received from Makro online. Your consultant at customer service, their famous say is "I'll investigate and notify the marketing division" I have wasted so much of my airtime and time really just trying to get my refund which has been earning interest in Makro's bank account.
I need my refund by COB today. I could not be begging for my refund. You could not deliver as promised, therefore refund me my money.
I am shocked at this level of poor customer service I received from Makro online. Your consultant at customer service, their famous say is "I'll investigate and notify the marketing division" I have wasted so much of my airtime and time really just trying to get my refund which has been earning interest in Makro's bank account.
I need my refund by COB today. I could not be begging for my refund. You could not deliver as promised, therefore refund me my money.
TN
Theresa N's updateReviewer Update
20 Jan 2025, 11:41 Is Makro online ****ming customers or what? Makro online I need my refund for an order which I placed for on the 23rd December 2024 which you assured it will be delivered on the 30th December 2024. Today, the 20th of Jan 2025, I receive an email which says my order was delivered this morning at 9:54. what a lie. Who did you deliver the order to? Who accepted the delivery?
I am shocked at this level of poor customer service I received from Makro online. Your consultant at customer service, their famous say is "I'll investigate and notify the marketing division" I have wasted so much of my airtime and time really just trying to get my refund which has been earning interest in Makro's bank account.
I need my refund by COB today. I should not be begging for my refund. You could not deliver as promised, therefore refund me my money.
I am shocked at this level of poor customer service I received from Makro online. Your consultant at customer service, their famous say is "I'll investigate and notify the marketing division" I have wasted so much of my airtime and time really just trying to get my refund which has been earning interest in Makro's bank account.
I need my refund by COB today. I should not be begging for my refund. You could not deliver as promised, therefore refund me my money.
TN
Theresa N's update20 Jan 2025, 11:41
Reviewer Update
Is Makro online ****ming customers or what? Makro online I need my refund for an order which I placed for on the 23rd December 2024 which you assured it will be delivered on the 30th December 2024. Today, the 20th of Jan 2025, I receive an email which says my order was delivered this morning at 9:54. what a lie. Who did you deliver the order to? Who accepted the delivery?
I am shocked at this level of poor customer service I received from Makro online. Your consultant at customer service, their famous say is "I'll investigate and notify the marketing division" I have wasted so much of my airtime and time really just trying to get my refund which has been earning interest in Makro's bank account.
I need my refund by COB today. I should not be begging for my refund. You could not deliver as promised, therefore refund me my money.
I am shocked at this level of poor customer service I received from Makro online. Your consultant at customer service, their famous say is "I'll investigate and notify the marketing division" I have wasted so much of my airtime and time really just trying to get my refund which has been earning interest in Makro's bank account.
I need my refund by COB today. I should not be begging for my refund. You could not deliver as promised, therefore refund me my money.