Order outstanding since 23 Nov 2022

I am extremely frustrated and disappointed with the lack of communication and follow-through on my online order with Makro, placed on November 23rd, 2022. Despite the order being paid, confirmed, and processed, it was split into four different courier services and the items are still outstanding. I have made countless calls, sent emails, and filed online disputes, all to no avail. Despite my attempts to resolve the issue, the order still has not been delivered and when I requested a refund for the items, I have received no response or feedback. My calls and emails are continuously escalated, with no resolution in sight. I have reached a point where I don't know how to proceed with further communication as every call, email, and reference number goes unanswered. It's been three months since the order was placed, and the status still shows it being packed since November 23rd, 2022. I have been given empty promises from Makro that they are experiencing problems with the courier service Dawn Wing and have since switched couriers, but still have not received my package or refund. I am exhausted from the constant follow-up, calls and emails with no proper feedback or resolution.