Order out on delivery for the part 10 days

I am very disappointed with Makro. I made an online order on the 26th of November and still no delivery. When I called Makro it took me almost 1 hour to get through to their extremely slow and *********** customer service line. I had to call more than 10 times, because I the call drops or after holding on for more than 10 minutes, the call goes dead. I spoke to a lady that informed me that my order has been out on delivery from the 29th of November...today is the 5th of December. Where is my order??? I ordered wine and beers amongst other goods, and now these wines and beers will be travelling around in a delivery van for more than a week...surely the wines/beers will be off the moment I get hold of it....IF I ever get hold of it. Everytime I call Makro, they just tell me that they will get back to me, BUT THEY NEVER DO! This is for sure the LAST time I will ever buy at Makro and suggest other customers do the same. Extremely terrible service!!! And today, I am still waiting for my order to be delivered, that was more than R1000 of goods!!!