Order online with no help

I ordered a fridge online to collect it at the store. But had to change it to delivery. I changed it that same day, waited 3 days for a quotation, after I phoned numerous times they just transfer me to someone els evertime. I still didnt recieve any quotation even up until today.Then I decided to cancel the order and they just again kept on transferring me from one person to the other and just said they do no know how to cancel an order.. Thus am i still waiting and still can not get a hold of anyone that can help me. Just Wish I knew it from the beginnig so that I did not pay all the money for nothing as we really need it.