Order Number: MAK***: Makro make an about-turn on delivery promise

This past Sunday I wanted to buy a steaming fan. Makro was closed. I resorted to online order since I was encouraged by "delivery by Tuesday." Today, I woke up to a message that says the order has been delayed. However, I lt sounds indefinite because there is no alternative date stated for delivery. I decided to call them to request that let me rather be allowed to collect from any nearby shop. Disappointingly, the call centre agent insisted that my order was allocated to Centurion Makro and that he would escalate a ticket to them. Hours later, I heard nothing from that shop. I hold a strong view that a central figure should be able to coordinate things in such a way that an arrangement can be made for me to pick up the fan and the Makros would sort out the issue among themselves without me having to be told about their protocols. It is sad how people work like robots nowadays and are unable to apply discretion even on simple matters. I'm also frustrated because I am supposed to go away in a day or two.