SM
Sewela M
1 reviews | Active since Aug 2022
30 May 2025, 14:07
Order not Showing
I bought few item's at Makro on the 18th and the money was deducted from my account but the order was not Placed, i contacted consumer services and I'v send proof of payment and never heard from them ever since🙃I have been sending email but zero response.
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Makro's replyOfficial
31 May 2025, 14:24Hi Sewela,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our finance department to ensure the swift processing of your subsequent refund.
We have been advised by the team that they need some documentation to proceed with the refund. One of our team should have reached out to you via call or email to forward the documents.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our finance department to ensure the swift processing of your subsequent refund.
We have been advised by the team that they need some documentation to proceed with the refund. One of our team should have reached out to you via call or email to forward the documents.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,
Makro's reply31 May 2025, 14:24
Official
Hi Sewela,
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our finance department to ensure the swift processing of your subsequent refund.
We have been advised by the team that they need some documentation to proceed with the refund. One of our team should have reached out to you via call or email to forward the documents.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
We acknowledge receipt of your remarks via Hellopeter and wish to express our sincere regret for any shortfall in service excellence. Please be assured that we are addressing your concerns with the utmost urgency and your feedback is being thoroughly evaluated.
As a corrective measure, we have initiated an expedited request with our finance department to ensure the swift processing of your subsequent refund.
We have been advised by the team that they need some documentation to proceed with the refund. One of our team should have reached out to you via call or email to forward the documents.
We are committed to preventing a recurrence of such an incident. We extend our deepest apologies for the inconvenience and distress this situation may have caused.
We value your patience and comprehension in this matter.
Best regards,
Makro Social Media Team
Best regards,