Order not received MAK265602
<p>I placed an order with makro online on black Friday and I am still waiting for delivery.MAK265602 has been out on delivery forever and when I mail it get no response. </p> <p>I have called the customer care office, I was first sent from pillar to post then after 20 minutes I was told they will call me back as they have a courier issue. I am still waiting for that call 4 days later. I have needed to replenish the items in that order and tomorrow is xmas yet they still have my items. I request a full refund from Makro as their service is beyond pathetic. </p>
As a result of high volume orders received during our Black Friday weekend the process is taking a bit longer than usual.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa
As a result of high volume orders received during our Black Friday weekend the process is taking a bit longer than usual.
Please accept our sincerest apologies for the delay and inconvenience that has been experienced.
At Makro we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by addressing the matter with our online team and our courier company to monitor their orders accordingly. In this case we do admit that we are at fault. We should have communicated the delay with you.
I believe you have received your order .
We deeply value your relationship with Makro and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.
Regards
Mmule Moropa