Order Not Received –I want my money back

I am extremely disappointed with the service I’ve received from Makro. I placed an order over a 2 months ago, on the 3rd of April, and to this day, I still haven’t received my full order. Only one item was delivered (to the wrong address!), and the main item – a headboard was never delivered to my door because my area was deemed “high risk.” Instead, it was sent to a kiosk without proper communication. Due to my busy schedule, I couldn’t immediately collect it, and when I finally could, I was told the item had been returned to the supplier. At no point was I notified about this return. Since then, I’ve spent over 2 months calling customer service, wasting my airtime and time, only to be told “we are escalating the issue” over and over again. I even wrote an email which I never got the response

Every time I speak to someone, I get a different story. One agent says the item was returned, another says something completely different. The other lady even had a nerve to lie and say the refund shows if has been processed on their side. No one is taking real responsibility, and clearly no one cares. Makro has shown me nothing but poor service and a complete lack of accountability. At this point, it’s clear I will never receive my headboard. I want my money back. If this is how Makro runs its business, then you are ****ming people and conning your customers