Order not received.

I am still experiencing difficulties with my Makro order, after countless calls to Makro, I still get we are waiting for feedback from head office... This morning I called, still no feedback, I was then asked to call the Head office, the lady I spoke to at Switchboard was rude, she put my call on hold, and now when I try to call switchboard they are not answering my calls... I placed my order over a mo tj ago, and it was meant to be delivered last Thursday/Friday but I still do not have my order, and I have paid for my order in cash...... Makro service is bad!!