HN
Helen N
1 reviews | Active since Jun 2016
30 Nov 2017, 16:58
Order not received
I received a notification on monday that my online order(MAK705985) has been delivered however I did not receive my order. After finally getting hold of a consultant After hours of trying to get hold of them (5 emails to ********** was left unanswered) they informed that my order was delivered and the case closed? I did not receive any products from makro however makro happily took my money. I asked for a full refund however, another email that was left unanswered. Shocking makro. Such horrible customer service and support.
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Replies (2)
Makro's replyOfficial
02 Dec 2017, 10:12Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Zanele Zwane
Best regards,
Makro's reply02 Dec 2017, 10:12
Official
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Zanele Zwane
Best regards,
Makro's replyOfficial
08 Dec 2017, 13:02Thank you for your patience thus far. We understand that you have received communication from our Customer Care centre regarding this issue.
We hope the above is in order.
Regards
Zanele Zwane
Best regards,
Makro's reply08 Dec 2017, 13:02
Official
Thank you for your patience thus far. We understand that you have received communication from our Customer Care centre regarding this issue.
We hope the above is in order.
Regards
Zanele Zwane
Best regards,