SC
Sheila C
1 reviews | Active since Apr 2015
24 Dec 2019, 13:15
Order not fulfilled
I placed an order on the 1st of December up until today they have not delivered my order. I have sent them about 8 emails to which they keep responding that my order is on it’s way. I was told they will deliver on the 23rd of December of which was I lie still no delivery. The Service at Makro is beyond appalling. Never again will I buy anything from Makro you take your customers for granted.
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Makro's replyOfficial
30 Dec 2019, 09:30Good day Sheila
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer and assure you that this matter will be our priority.
We have received your complaint and we are very much aware that you've been calling and sending endless emails, we apologize for this unpleasant customer experience, however we assure you that we will have the matter addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer and assure you that this matter will be our priority.
We have received your complaint and we are very much aware that you've been calling and sending endless emails, we apologize for this unpleasant customer experience, however we assure you that we will have the matter addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply30 Dec 2019, 09:30
Official
Good day Sheila
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer and assure you that this matter will be our priority.
We have received your complaint and we are very much aware that you've been calling and sending endless emails, we apologize for this unpleasant customer experience, however we assure you that we will have the matter addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer and assure you that this matter will be our priority.
We have received your complaint and we are very much aware that you've been calling and sending endless emails, we apologize for this unpleasant customer experience, however we assure you that we will have the matter addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Kind regards
Makro Hellopeter Team