Order not dispatched because of apparent system error on order

On the 13th of November (yesterday) morning I placed an online purchase at Makro store for collection at Woodmead store. I ordered a hair conditioner and sparkling wine for a get together this weekend, the total to pay at checkout screen was only the fee for the conditioner and SAVED the amount for the sparkling wine ( it said it’s a Promotion). I then made the payment and waited to collect my orderupon order confirmation from the store.

Yesterday afternoon I received an sms confirmation my order my ready for collection at the Woodmead branch. Again this morning I received an email with the invoice, confirming my order and that it was ready for collection.

I get to the store this afternoon to collect and they tell me they cannot dispatch the order because they were told by the head office not to. I then requested for an explanation and they couldn’t tell, they then called their supervisor David who explained that apparently there was a system error, the promotion was not correct. I as a customer dropped everything I was doing to collect my order today as it was the only time I’d have this week, the food manager who’s also the store manager Charles Khoza was very disrespectful in explaining anything. He did not apologize about anything as the store, he continued to disrespect me and said I want to get freebies, that it was common sense that it was an error with the system.

I left the store very upset. I am lodging this complaint as an upset customer who seeks justice. The system error was not my fault or problem, I wanted my time to go there and all.

You can also please reach me on ***.