1 reviews | Active since Jan 2020
Order not delivered, now dragging feet on refund
MAK*** - Order placed 29 November. Vacuum cleaner delivered, TV never been delivered. Makro's chosen courier - Dawn Wing have confirmed with me that they can not find my TV in their warehouse. On 20 December I requested a cancellation and refund of my order. I have been told that refund has been requested but nothing seems to be happening on this. I have sent various emails and made countless phone calls, I'm getting no where, every time its the same thing from the call center they tell me they sending an email and escalating the matter. Oh, and the best part is Makro's online tracking states the TV has been delivered and the order is completed, even though the link to the courier tracking confirms there has not been a delivery.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
All I hear is "sending an email" and "escalation", "escalation", "escalation", "escalation".
Should I go fetch what I have paid for and not been refunded for from the shop floor and just walk out? After all, I have my POP and confirmation of non-delivery.
Please advise.
All I hear is "sending an email" and "escalation", "escalation", "escalation", "escalation".
Should I go fetch what I have paid for and not been refunded for from the shop floor and just walk out? After all, I have my POP and confirmation of non-delivery.
Please advise.