IM
Isabel M
1 reviews | Active since Oct 2023
07 Sept 2026, 10:52
Order not delivered for two weeks.
You guys are literally the worst . If I don’t get my order by the end of today, I want a refund.
Helpful (0)
Replies (11)0
Replies (11)
Makro's replyOfficial
07 Sept 2026, 11:24Hi Isabel McFlurry,Thank you for contacting us.We sincerely apologize for the delay with your delivery.Kindly provide us with your order number so that we may investigate this matter and assist you further.We look forward to your response.
Kind regards,
Makro Social Media
Kind regards,
Makro Social Media
Best regards,
Makro's reply07 Sept 2026, 11:24
Official
Hi Isabel McFlurry,Thank you for contacting us.We sincerely apologize for the delay with your delivery.Kindly provide us with your order number so that we may investigate this matter and assist you further.We look forward to your response.
Kind regards,
Makro Social Media
Kind regards,
Makro Social Media
Best regards,
IM
Order Number: OD***
Isabel M's updateReviewer Update
07 Sept 2026, 12:14Order Number: OD***
IM
Isabel M's update07 Sept 2026, 12:14
Reviewer Update
Order Number: OD***
Makro's replyOfficial
07 Sept 2026, 13:09Hi Isabel,
We would also like to extend our sincere apologies for the delay with your order. We understand how frustrating and disappointing it can be when a delivery does not arrive as expected, and we truly appreciate your patience and understanding during this time.
Please note that our records indicate that your outstanding item is currently scheduled for delivery on 07 September 2026 and please note that deliveries are from 8am - 5pm
We understand the importance of receiving your order as soon as possible and the inconvenience this delay may have caused. Please be assured that we will continue to monitor the matter closely and follow up with the relevant team to ensure that the delivery is completed.
Should you have any further questions or require any additional assistance, please do not hesitate to contact us. We remain committed to assisting you and ensuring that your order reaches you as soon as possible.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,The Makro Social Media Team
We would also like to extend our sincere apologies for the delay with your order. We understand how frustrating and disappointing it can be when a delivery does not arrive as expected, and we truly appreciate your patience and understanding during this time.
Please note that our records indicate that your outstanding item is currently scheduled for delivery on 07 September 2026 and please note that deliveries are from 8am - 5pm
We understand the importance of receiving your order as soon as possible and the inconvenience this delay may have caused. Please be assured that we will continue to monitor the matter closely and follow up with the relevant team to ensure that the delivery is completed.
Should you have any further questions or require any additional assistance, please do not hesitate to contact us. We remain committed to assisting you and ensuring that your order reaches you as soon as possible.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,The Makro Social Media Team
Best regards,
Makro's reply07 Sept 2026, 13:09
Official
Hi Isabel,
We would also like to extend our sincere apologies for the delay with your order. We understand how frustrating and disappointing it can be when a delivery does not arrive as expected, and we truly appreciate your patience and understanding during this time.
Please note that our records indicate that your outstanding item is currently scheduled for delivery on 07 September 2026 and please note that deliveries are from 8am - 5pm
We understand the importance of receiving your order as soon as possible and the inconvenience this delay may have caused. Please be assured that we will continue to monitor the matter closely and follow up with the relevant team to ensure that the delivery is completed.
Should you have any further questions or require any additional assistance, please do not hesitate to contact us. We remain committed to assisting you and ensuring that your order reaches you as soon as possible.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,The Makro Social Media Team
We would also like to extend our sincere apologies for the delay with your order. We understand how frustrating and disappointing it can be when a delivery does not arrive as expected, and we truly appreciate your patience and understanding during this time.
Please note that our records indicate that your outstanding item is currently scheduled for delivery on 07 September 2026 and please note that deliveries are from 8am - 5pm
We understand the importance of receiving your order as soon as possible and the inconvenience this delay may have caused. Please be assured that we will continue to monitor the matter closely and follow up with the relevant team to ensure that the delivery is completed.
Should you have any further questions or require any additional assistance, please do not hesitate to contact us. We remain committed to assisting you and ensuring that your order reaches you as soon as possible.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,The Makro Social Media Team
Best regards,
IM
Isabel M's updateReviewer Update
07 Sept 2026, 13:42You guys are seriously starting to get on my nerves. Tell me why the delivery date has changed on the App? I raised this issue with you guys multiple times.
IM
Isabel M's update07 Sept 2026, 13:42
Reviewer Update
You guys are seriously starting to get on my nerves. Tell me why the delivery date has changed on the App? I raised this issue with you guys multiple times.
Makro's replyOfficial
07 Sept 2026, 14:00Hi Isabel,
We would like to extend our sincere apologies for the delay with your order. We understand how frustrating and disappointing it can be when a delivery does not arrive as expected, and we truly appreciate your patience and understanding during this time.
Please note that our records indicate that your outstanding item is currently scheduled for delivery on 07 September 2026. Kindly note that deliveries are conducted between 08:00 and 17:00, and we therefore ask that you remain available to receive your order during this time.
We understand the importance of receiving your order as soon as possible and the inconvenience this delay may have caused. Please be assured that we will continue to monitor the matter closely and follow up with the relevant team to help ensure that the delivery is completed as scheduled.
Should you have any further questions or require any additional assistance, please do not hesitate to contact us. We remain committed to assisting you and ensuring that your order reaches you as soon as possible.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,
The Makro Social Media Team
We would like to extend our sincere apologies for the delay with your order. We understand how frustrating and disappointing it can be when a delivery does not arrive as expected, and we truly appreciate your patience and understanding during this time.
Please note that our records indicate that your outstanding item is currently scheduled for delivery on 07 September 2026. Kindly note that deliveries are conducted between 08:00 and 17:00, and we therefore ask that you remain available to receive your order during this time.
We understand the importance of receiving your order as soon as possible and the inconvenience this delay may have caused. Please be assured that we will continue to monitor the matter closely and follow up with the relevant team to help ensure that the delivery is completed as scheduled.
Should you have any further questions or require any additional assistance, please do not hesitate to contact us. We remain committed to assisting you and ensuring that your order reaches you as soon as possible.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,
The Makro Social Media Team
Best regards,
Makro's reply07 Sept 2026, 14:00
Official
Hi Isabel,
We would like to extend our sincere apologies for the delay with your order. We understand how frustrating and disappointing it can be when a delivery does not arrive as expected, and we truly appreciate your patience and understanding during this time.
Please note that our records indicate that your outstanding item is currently scheduled for delivery on 07 September 2026. Kindly note that deliveries are conducted between 08:00 and 17:00, and we therefore ask that you remain available to receive your order during this time.
We understand the importance of receiving your order as soon as possible and the inconvenience this delay may have caused. Please be assured that we will continue to monitor the matter closely and follow up with the relevant team to help ensure that the delivery is completed as scheduled.
Should you have any further questions or require any additional assistance, please do not hesitate to contact us. We remain committed to assisting you and ensuring that your order reaches you as soon as possible.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,
The Makro Social Media Team
We would like to extend our sincere apologies for the delay with your order. We understand how frustrating and disappointing it can be when a delivery does not arrive as expected, and we truly appreciate your patience and understanding during this time.
Please note that our records indicate that your outstanding item is currently scheduled for delivery on 07 September 2026. Kindly note that deliveries are conducted between 08:00 and 17:00, and we therefore ask that you remain available to receive your order during this time.
We understand the importance of receiving your order as soon as possible and the inconvenience this delay may have caused. Please be assured that we will continue to monitor the matter closely and follow up with the relevant team to help ensure that the delivery is completed as scheduled.
Should you have any further questions or require any additional assistance, please do not hesitate to contact us. We remain committed to assisting you and ensuring that your order reaches you as soon as possible.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,
The Makro Social Media Team
Best regards,
IM
Isabel M's updateReviewer Update
08 Sept 2026, 12:15Please tell me why was my order not delivered yesterday as I was promised? I expected so much better from Makro. You are the worst at everything!
IM
Isabel M's update08 Sept 2026, 12:15
Reviewer Update
Please tell me why was my order not delivered yesterday as I was promised? I expected so much better from Makro. You are the worst at everything!
Makro's replyOfficial
08 Sept 2026, 14:23Hi Isabel,
Thank you for taking our call and we once again sincerely apologize for the inconvenience this has caused for you.
Please be advised that we have escalated the matter and will revert back with feedback.
Kind regards
Makro social media team
Thank you for taking our call and we once again sincerely apologize for the inconvenience this has caused for you.
Please be advised that we have escalated the matter and will revert back with feedback.
Kind regards
Makro social media team
Best regards,
Makro's reply08 Sept 2026, 14:23
Official
Hi Isabel,
Thank you for taking our call and we once again sincerely apologize for the inconvenience this has caused for you.
Please be advised that we have escalated the matter and will revert back with feedback.
Kind regards
Makro social media team
Thank you for taking our call and we once again sincerely apologize for the inconvenience this has caused for you.
Please be advised that we have escalated the matter and will revert back with feedback.
Kind regards
Makro social media team
Best regards,
IM
Isabel M's updateReviewer Update
08 Sept 2026, 15:28You guys are really starting to annoy me. I want my order by the end of today!!!!!
IM
Isabel M's update08 Sept 2026, 15:28
Reviewer Update
You guys are really starting to annoy me. I want my order by the end of today!!!!!
Makro's replyOfficial
09 Sept 2026, 08:30Hi Isabel,
We have received feedback regarding your order, and it has been confirmed that DPD will be delivering your order today.
The delivery is scheduled to take place between 08:00 and 17:00.
Should you have any further questions or require any additional assistance, please do not hesitate to contact us. We remain committed to assisting you and ensuring that your order reaches you as soon as possible.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,Makro Social Media Team
We have received feedback regarding your order, and it has been confirmed that DPD will be delivering your order today.
The delivery is scheduled to take place between 08:00 and 17:00.
Should you have any further questions or require any additional assistance, please do not hesitate to contact us. We remain committed to assisting you and ensuring that your order reaches you as soon as possible.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,Makro Social Media Team
Best regards,
Makro's reply09 Sept 2026, 08:30
Official
Hi Isabel,
We have received feedback regarding your order, and it has been confirmed that DPD will be delivering your order today.
The delivery is scheduled to take place between 08:00 and 17:00.
Should you have any further questions or require any additional assistance, please do not hesitate to contact us. We remain committed to assisting you and ensuring that your order reaches you as soon as possible.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,Makro Social Media Team
We have received feedback regarding your order, and it has been confirmed that DPD will be delivering your order today.
The delivery is scheduled to take place between 08:00 and 17:00.
Should you have any further questions or require any additional assistance, please do not hesitate to contact us. We remain committed to assisting you and ensuring that your order reaches you as soon as possible.
Once again, please accept our sincerest apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,Makro Social Media Team
Best regards,
IM
Isabel M's updateReviewer Update
09 Sept 2026, 18:34You guys don’t respect me at all shame. I want my refund, what kind of a package is this? The simbas are crushed , the biscuits are crushed,the juices are leaking. The entire package is torn out!!!You guys must fix this URGENTLY!!!!
IM
Isabel M's update09 Sept 2026, 18:34
Reviewer Update
You guys don’t respect me at all shame. I want my refund, what kind of a package is this? The simbas are crushed , the biscuits are crushed,the juices are leaking. The entire package is torn out!!!You guys must fix this URGENTLY!!!!
Makro's replyOfficial
10 Sept 2026, 11:01Hi Isabel,
Please accept our sincerest apologies for the delay with your order and for the disappointment and inconvenience this experience has caused.
We completely understand how frustrating it must be to wait for an order that did not arrive as expected, especially when you placed your trust in us to deliver on our promise. We recognize that this situation has caused unnecessary inconvenience, and we are truly sorry for the impact it has had on you.
At Makro, we strive to provide our customers with a seamless and reliable shopping experience, and it is clear that we have fallen short of the standard of service you rightfully expect and deserve. For this, we sincerely apologize.We have attempted to contact you to discuss your query and provide an update; however, we were unfortunately unable to reach you.
Please note that a return has been successfully logged and the item is currently ready for collection. We understand the urgency of resolving this matter and can assure you that the relevant teams are actively working on your case to ensure it is addressed as quickly as possible.
The courier will be in touch with you regarding the collection of the damaged item and will provide the necessary collection details.
Once again, please accept our heartfelt apologies for the inconvenience, frustration, and disappointment caused. We genuinely appreciate your patience and understanding while we work to resolve this matter, and we remain committed to keeping you updated every step of the way.
Kind regards,
Makro Social Media Team
Please accept our sincerest apologies for the delay with your order and for the disappointment and inconvenience this experience has caused.
We completely understand how frustrating it must be to wait for an order that did not arrive as expected, especially when you placed your trust in us to deliver on our promise. We recognize that this situation has caused unnecessary inconvenience, and we are truly sorry for the impact it has had on you.
At Makro, we strive to provide our customers with a seamless and reliable shopping experience, and it is clear that we have fallen short of the standard of service you rightfully expect and deserve. For this, we sincerely apologize.We have attempted to contact you to discuss your query and provide an update; however, we were unfortunately unable to reach you.
Please note that a return has been successfully logged and the item is currently ready for collection. We understand the urgency of resolving this matter and can assure you that the relevant teams are actively working on your case to ensure it is addressed as quickly as possible.
The courier will be in touch with you regarding the collection of the damaged item and will provide the necessary collection details.
Once again, please accept our heartfelt apologies for the inconvenience, frustration, and disappointment caused. We genuinely appreciate your patience and understanding while we work to resolve this matter, and we remain committed to keeping you updated every step of the way.
Kind regards,
Makro Social Media Team
Best regards,
Makro's reply10 Sept 2026, 11:01
Official
Hi Isabel,
Please accept our sincerest apologies for the delay with your order and for the disappointment and inconvenience this experience has caused.
We completely understand how frustrating it must be to wait for an order that did not arrive as expected, especially when you placed your trust in us to deliver on our promise. We recognize that this situation has caused unnecessary inconvenience, and we are truly sorry for the impact it has had on you.
At Makro, we strive to provide our customers with a seamless and reliable shopping experience, and it is clear that we have fallen short of the standard of service you rightfully expect and deserve. For this, we sincerely apologize.We have attempted to contact you to discuss your query and provide an update; however, we were unfortunately unable to reach you.
Please note that a return has been successfully logged and the item is currently ready for collection. We understand the urgency of resolving this matter and can assure you that the relevant teams are actively working on your case to ensure it is addressed as quickly as possible.
The courier will be in touch with you regarding the collection of the damaged item and will provide the necessary collection details.
Once again, please accept our heartfelt apologies for the inconvenience, frustration, and disappointment caused. We genuinely appreciate your patience and understanding while we work to resolve this matter, and we remain committed to keeping you updated every step of the way.
Kind regards,
Makro Social Media Team
Please accept our sincerest apologies for the delay with your order and for the disappointment and inconvenience this experience has caused.
We completely understand how frustrating it must be to wait for an order that did not arrive as expected, especially when you placed your trust in us to deliver on our promise. We recognize that this situation has caused unnecessary inconvenience, and we are truly sorry for the impact it has had on you.
At Makro, we strive to provide our customers with a seamless and reliable shopping experience, and it is clear that we have fallen short of the standard of service you rightfully expect and deserve. For this, we sincerely apologize.We have attempted to contact you to discuss your query and provide an update; however, we were unfortunately unable to reach you.
Please note that a return has been successfully logged and the item is currently ready for collection. We understand the urgency of resolving this matter and can assure you that the relevant teams are actively working on your case to ensure it is addressed as quickly as possible.
The courier will be in touch with you regarding the collection of the damaged item and will provide the necessary collection details.
Once again, please accept our heartfelt apologies for the inconvenience, frustration, and disappointment caused. We genuinely appreciate your patience and understanding while we work to resolve this matter, and we remain committed to keeping you updated every step of the way.
Kind regards,
Makro Social Media Team
Best regards,