Order not completely delivered but closed

I ordered 3 packs of waters but only 2 arrived. I signed for 2 but they closed my order as completed. I've now followed up numerous times via emails, call centre and whatsapp but still have zero resolution! Such terrible service, it's absolutely shocking! Suffice to say, I will never order from Makro again! This has never happened with Takealot and I encourage online shoppers to rather support them.