ORDER NO:OD***

Inefficient Team - Makro Contact Centre, Makro StrubensValley online dept On the 27th of October I made an online purchase which unfortunately went through my old business address for delivery. Upon realising this immediately after the purchase, I went back into the profile to update the address and called the Call centre to assisting with re-directing the order accordingly. After making 3 calls I am informed the address cannot be changed the order will go to incorrect address. At call 5, I am informed the advise was due to system limitations and I can contact Strubensvalley Makro which picked up the order to arrange a collection instead of delivery - I contact the store, and I am informed they will keep an eye on the order as it progresses and call me. No call was received I then contact the store back as I received a notification that 1 of the items is out for delivery - I am then informed that that particular item is with Makro - Woodmead not them.

At this point I am frustated and contact Makro - woodmead to arrange.(this team was efficient. I contacted Strubensvalley yet again on the 29/10/2025 - I am that KVW on the order is not available (online its is available and on their system too but they cannot locate the stock so I must cancel so they can proceed with the rest of the items) How is it that a customer is told to cancel an urgent order that was paid for because the team cannot locate the stock in the store? Yet the product is still available online and on their system? By the way this item is on the black Friday specials - perhaps they team deems it cheap and wont assist? I need assistance as I need this order by the 1st of Nov 2025, I cannot cancel and wait 14 days for a refund. I am resorting to this as I have tried everything including asking the store to provide me with an alternative product.