Order never delivered, zero care from Makro

I placed an order 13 December around 13:40 for 3 items, a charge, mirror and fan. All of which were set to be delivered at different times. The mirror was to be delivered on the 18th of December.

I didn't receive the mirror, but received the charger and fan. On the 19th of December at 16:18 I received and email and SMS saying the mirror was delivered, I was home that day and had not received any call for delivery so I was surprised. I immediately emailed and WhatsApped Makro to inform them that I didn't receive the item.

I got no response, save for the automatic replies.

On the 20th via WhatsApp they said theyhave escalated my matter and I should be contacted soon... I have been waiting since then.

Tell me why on the 26 I get an email from Manelisi Mzondo asking me to rate their "support", I have not once received any communication regarding this issue from Makro and here they are wanting me to rate their support. I responded to the email, telling them I still haven't been acknowledged or supported... then they never respond again.

31 December Makro send another email asking me to give them feedback for my order!

Makro is disgusting! No call, no response, no support and yet they keep going with their robot emails!

Before you order, just know you may never receive your oder or any sort of support or communication thereafter, except hunger emails for feedback that they never even check.

I wish I could include images of their responses on WhatsApp, disgusting for people who are meant to offer support for their own blunder!