Order MAK***

I have been waiting for an order I had made on 4 February, I was told it was meant to arrive on the 11th of the same month & today I still wait. The customer care has been so terrible because I constantly buy airtime everyday to contact them and they never give me any feedback. I am forever seeking for assistance because for the past 3 weeks my order has been terribly dealt with. Today on the the 21st of February i still wait for the same order which they promised me that it would arrive! I asked for my money back last week Friday and they told me i have to wait for 5-10 working days. WHAT AM I MEANT TO DO? THEY FAIL TO GIVE ME MY PARCEL & RECEIVING THE MONEY BACK SEEMS IT WILL TAKE LONGER!! Honestly, I do not recommend anyone to use the Makro Online shop because you give them your money & you still have to fight to get your order. It’s been 3weeks & they had promised 3-5 working days. Am I the only customer they treat like this because it is unacceptable. I am done forcing everyone to call hoping they will take someone else more serious than me