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I ordered a kettle online and once received I turned it on as you would any normal kettle and it didn't automatically turn off. We did this about 3 times just to make sure. I called the help line who told me I can take it into any store for return. Which I did the next day. This was however not the case I had to have it collected for return as it was an online order. I went ahead and did this. The collection took over a week and feedback took yet another week. In the interim I had to purchase a kettle as could not be without one having a newborn. They eventually got back to me today saying they found no fault and they will be sending the kettle back to me. After stating I no longer need it and even if I did , did not feel safe having it in my house ... they would hear nothing and have said I have to keep the kettle. On top of it because the return took so long it falls out of the 7 day change mind policy. This is really shocking and can confirm Makro will no longer getting any of my business