PC
PH C
1 reviews | Active since Jun 2024
10 Jul 2024, 08:43
Order: MAK*** Return reference number: ***9
I purchased a gas cylinder 4 weeks ago and it was confirmed and delivered within 24 hours (thank you) however due to unfortunate circumstances I had to request to return it a week later. I placed a return request on their online platform and received confirmation of receipt and that they will contact me within 2 to 5 days (they didn't) last week ago i decided to follow up via their call center and was informed that for some reason it was never logged on their system and the store (Silverlakes makro) was called to ask about it after I was informed that the store will contact me soon regarding my request, once again they never contacted me, 2 days ago i followed up and was told the same thing as last week and now I don't know what to. This has been ongoing for too long for an SLA of 2 to 5 days. I don't know who to turn to for help cuz next thing you are going to say you cant refund me cuz it is late while you guys took long to process my request. Is this ever going to be resolved?
Order: MAK*** Return reference number: ***9
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
10 Jul 2024, 13:11Good day PH Chokoe,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Makro's reply10 Jul 2024, 13:11
Official
Good day PH Chokoe,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
PC
PH C's updateReviewer Update
14 Jul 2024, 19:20You can't apologize without fixing the issue, I was informed that the issue would be monitored and I'd be updated accordingly however i have not received any feedback since. This is not cool. If I return the item to the store myself would I get my refund without issues?
PC
PH C's update14 Jul 2024, 19:20
Reviewer Update
You can't apologize without fixing the issue, I was informed that the issue would be monitored and I'd be updated accordingly however i have not received any feedback since. This is not cool. If I return the item to the store myself would I get my refund without issues?