Order late/No response from customer service

I placed and paid for items at Makro on 17 Feb. Delivery as advertised by them should have been in 2-5 days. After 7 days of no receipt of goods, I lodged a query through their customer service. After 2 days of no response from customer service, I lodged another query. A day later I received a "response" from customer service that (didn't tell when i'll receive my goods but) told me that they will escalate my complaint.

So its now the 29 Feb, still no goods, still no response from customer service. I ordered goods on Temu in China. It came across the sea, cleared customs and was received earlier.

I don't expect any response from them, so i'm probably going to wait a few days and take the complaint to the consumer council. I'm only making this so people are aware to be careful when buying from them