Order issues and refund

I placed an order on the 31 July 2025, I paid and payment went through. A day later when I check the order did not go through. I called to customer service, I was told to wait for 24hours it will go through, still nothing. I requested for a refund I was told to send an email to finance team, I did and even today there's no response. I called every day. I spoke to Mbali, Cindy, Lwazi, non of them were able to assist and they will put me on hold for 10 minutes. I requested to speak to there supervisor the supervisor was to busy to take my call. There service is the worst ever including Makro. I Qantas my money tha. I AM DONE WITH THIS. I WANT MY REFUND.