Order has not been delivered for over a week

I've had a bad experience with Makro Online. I made an online order of the Hisense Chest Freezer on the 17th of November that was supposed to be delivered on the 19th of November. Up until today it hasn't been delivered, i have been calling the customer service number from day one of the missed delivery date but still they mize me. The status of my order is still on processed on the 17th of Nov, it hasn't change and they are not communicating with me. I feel like i have been ****med by Makro Online. When i ask to speak with a manager the consultant refuses