IV
Innocent V
1 reviews | Active since Feb 2024
20 Feb 2024, 08:49
Order finally confirmed
After all the anxious week of waiting for my payment to be allocated. Yersterday I received good news that my order has been confirmed. Thank you Makro team especially manager Mario. However I requested for cancelation of the order so that I can upgrade my fridge with a better one I saw on your promotion, hopefully it will be a smooth experience this time
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Replies (4)IV
Innocent V's updateReviewer Update
20 Feb 2024, 08:57I receive the message that my order is packed.. Please may you facilitate the cancelation of the said order for a full refund as I indicated yesterday that I want this order to be canceled the reason being I saw a bigger and better fridge on your online shopping
IV
Innocent V's update20 Feb 2024, 08:57
Reviewer Update
I receive the message that my order is packed.. Please may you facilitate the cancelation of the said order for a full refund as I indicated yesterday that I want this order to be canceled the reason being I saw a bigger and better fridge on your online shopping
Makro's replyOfficial
20 Feb 2024, 12:14Good day Innocent, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply20 Feb 2024, 12:14
Official
Good day Innocent, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
IV
Innocent V's updateReviewer Update
21 Feb 2024, 08:16Good morning team. I received credit note from makro woodmead yesterday, does that confirm the refund process was initiated already.??
IV
Innocent V's update21 Feb 2024, 08:16
Reviewer Update
Good morning team. I received credit note from makro woodmead yesterday, does that confirm the refund process was initiated already.??
IV
Innocent V's updateReviewer Update
23 Feb 2024, 09:24Why my refund has failed 😔please get in touch with me and treat my case with the urgency it deserve. I struggled to get my payment allocated and it's now a nightmare to get my refund. I trusted you Makro above other competitors online please don't disappoint me
IV
Innocent V's update23 Feb 2024, 09:24
Reviewer Update
Why my refund has failed 😔please get in touch with me and treat my case with the urgency it deserve. I struggled to get my payment allocated and it's now a nightmare to get my refund. I trusted you Makro above other competitors online please don't disappoint me