Order delivered at wrong address, no order recieved, no refund

I am very unhappy at this stage after repeatedly contacting Makro. My order was delivered at the wrong address, courier also called us to try explain, "RAM Couriers" said the driver was instructed by us to delever at this wrong address, so this is where they are wrong. Anyway im a makro client who bought stuff online, courier guy delivered part of my order with no issues, with courier guy we never had any issues, i shop bi weekly online at makro. Spend in this week 2500 at one of their stores as well in person. But makro cannot get this issue resolved, 2 days back i logged a return with there service desk, only calls i get is the will take up with the courier. I keep on saying i want mh money back. R1250. I dont care about the courier, they were wrong and that fight must be beween them. Im a makro client that is at this stage not in a good mood. Im still waiting for the managers call from the makro agent who assisit me.