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MW
Melliey W

1 reviews | Active since Jun 2025

26 Jun 2025, 08:24

Order Delayed, No Update from Makro

I placed an order for a couch through the Makro online platform on 13 June 2025, with the third-party seller listed as ComfyHomeFurnitures. The delivery was scheduled for 25 June 2025, but as of today, there has been no progress or update — the order status still shows only “Order Placed.”

I have tried to find contact details for ComfyHomeFurnitures to follow up directly but found nothing online. I also haven’t received any communication regarding a possible delay or updated delivery time from Makro.

This is extremely disappointing as I was really looking forward to receiving the couch on the 25th. I am requesting urgent assistance from Makro to provide: • A clear update on the delivery progress, • A contact person I can speak to directly, • And a realistic date when I can expect delivery.

Please resolve this urgently or advise on how I can request a refund if the item is not going to be delivered as promised. Melinah ***

0
Replies (2)
MW
Melliey W's update26 Jun 2025, 10:09
Reviewer Update
I’m extremely disappointed with how my recent order has been handled. I placed an order for a couch, and at the time of purchase, the item was in stock. I have now been informed that the order was cancelled on my behalf without my request or consent, and I was simply told the item is now out of stock.

I was genuinely expecting delivery, and at no point was I notified of low stock or offered any alternatives before the cancellation. What’s even more frustrating is being told I now have to wait up to 14 days for a refund — for an order that I didn’t cancel myself.

This is unfair and unacceptable. I committed my funds in good faith, and it is not right that I am inconvenienced this way due to stock management issues on your end. I would like to understand the following:

  1. Why was my order cancelled without my request?
  2. How did the item go out of stock after my order was successfully placed?
  3. Why should I wait 14 days for a refund when this was not my fault?
I hope you can escalate this and offer a quicker refund!!!
Makro
Makro's reply28 Jun 2025, 10:32
Official
Hi Melliey We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please provide us with your order number so we can escalate it to the relevant department.  Kind regards
Hello Peter Team.

Best regards,