Order delayed by 2 weeks...
I placed an oder on the 27 July 2019 with Makro and was told that my order will be dropped off on the 2 August. Without any communication my order has not been delivered, I've been calling Makro feom the 2 August and still don't get sufficient information on my order. Yesterday I get an sms confirming my order will be delivered in 1-3 days. Today I get another sms saying that only part of my order will be delivered. I called again and I was helped by the most unfriendly and tired sounding customer service called Jabu. For a big store like Makro I am really dissapointed in their lack of proper service.
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Makro's replyOfficial
13 Aug 2019, 13:20Good day Nomi,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the delay in your order. We will follow up with the relevant store department managers and request feedback, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the delay in your order. We will follow up with the relevant store department managers and request feedback, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply13 Aug 2019, 13:20
Official
Good day Nomi,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the delay in your order. We will follow up with the relevant store department managers and request feedback, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the delay in your order. We will follow up with the relevant store department managers and request feedback, as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Best regards,