Order delayed and unproffesional update!!!!!

On the 25th of January we placed an online order at makro. Order Confirmation number MAK137095.... The main issue is that when we were selecting the items to purchase on the website we were using the specials brochure for the month of January. once we had selected all items and proceeded to check out we got a notice that out of all the items at least 5 items were out of stock and we had to remove them from the order which is unacceptable as the brochure was only 1 day old..... and there is no way that all those items could be out of stock in all the branches on the first day. None the less we proceeded with the rest of the order which was over R4000 worth of items. 3 Days later we get an email saying that the the MASTERCRAFT Insulated *****driver Set that we had ordered AND PAYED FOR is out of stock... We then responded saying that we expect the woodmead branch to source one from another branch. Nothing came of this. It is now more than a week later and we have still not recieved the rest of the order and we recieved a call yesterday stating that no branch in Gauteng has the *****driver set we requested... This is totally unacceptable and some sort of compensation needs to be made