Order Delay and Refund Issue

I am extremely disappointed with the handling of my recent order placed on February 12th. I only received part of my order, and despite following up after the expected delivery date, I was assured that the remaining items would be delivered by February 20th. However, to date, I have not received them.

What is most frustrating is that there was no communication informing me that the item was out of stock. I had to call in myself today, February 24th, only to be told that I now need to wait an additional seven days for a refund. This is completely unacceptable. If the item was out of stock as early as February 14th, why was I not notified immediately?

This level of service is highly unprofessional, and I feel completely disregarded as a customer. At this point, I am left extremely dissatisfied and would hesitate to use your online services again. I expect immediate action on my refund and a formal response explaining why there was such a lack of transparency and communication throughout this process.

I look forward to your prompt resolution of this matter.