Order date 27 Nov 2019 - Still not received very bad service when asking where is my order.

Order date 27 Nov 2019 - Still not received very bad service when asking where is my order.

Online order #MAK***

I have spend more than 1000 rand on airtime holding and holding for assistance. When Makro finally picks up they have said the following now 3 times to me and 3 times to my wife:

1. "oooooo Sorry it shows delivered but its not delivered" 2. "I must contact the Couriers" 3. "We will call you back" - Still waiting for call back - 10 days later 4."Do a refund but then you must wait 14 day" - dont want a refund as it was bought on special.

This is becoming a joke, not sure that I will recommend ordering online from Makro ever again after the worst service and absolute no response whats so ever. I have send out numerous of emails and when I phone they go like "oooo sorry we see its recorded but not attended yet"

How many days more must I wait for my order? or just a response?

This is poor service and is becoming a joke - who is going to pay for my phone bill. why is this such a huge issue for 1 order. I am so glad I did not do all my shopping from Makro. Lets see if Makro will phone me now and assist on where is my package and will I get my package before Christmas 2020