Order Cancelled Without My Consent – Refund Only Weeks Later

I am extremely disappointed with my recent experience at Makro. On 19/09/2025, I placed order OD*** for a Beleco NA Foldable 3 Point Harness Stroller (Multi, Brown) at the advertised price of R2398. My order was confirmed, and I received proof of purchase.

Without any request from me, Makro cancelled my order and issued a refund — providing no valid explanation. To make matters worse, their system indicates that the refund will only be paid on 10 October 2025. This means Makro is holding onto my money for weeks, leaving me unable to purchase the same item elsewhere in the meantime. Where exactly am I supposed to get the funds to replace the product I already paid for?

A confirmed sale creates a binding agreement between customer and retailer. Unless there was a genuine pricing error, I believe I am entitled to receive the product at the advertised and confirmed price. Cancelling confirmed orders without accountability, while withholding a customer’s money for so long, is simply unacceptable and borders on misleading advertising.

I expected far better from a major retailer like Makro. I sincerely hope they take responsibility, honour their commitments, and improve both their service and communication to restore customer trust.