Order cancelled without explination

After waiting for my order for 2 weeks (something that showed in stock when I ordered online) Not getting any responses from them via email and calling their call centre 7 times, I resorted to writing a bad review on hollopeter. Their reaction was not to contact me or let me know what is going on, it was to cancel my order without calling me, telling me why my order is being cancelled or what the process was going to be. After taking my money the moment I placed my order, sending me an email to tell me in addition to the two weeks they already had my money, it will take another 14 days before they refund me. YOUR SERVICE IS TERRIBLE MAKRO SA. You should be ashamed of yourselves!