Order Cancelled - No Refund

I ordered online end of November. Normally I LOOOVE ordering from Marko BUT if you use Value Logistics to deliver, I should have know it will be a mess. I ordered online end of November. Then when we didn't get a delivery by ± middle of December I cancelled the order and placed a new order. Now it is a month later and I still didn't receive a credit of R5040.15 for the order I cancelled. I am furious because I know exactly why - that order that I placed in the beginning of November is maybe still with Value Logistics and nobody at Makro followed up with them to return the stock. So somebody at Value is eating lekker Nutella on their bread. I DON'T CARE. I NEED MY REFUND IMMEDIATELY BECAUSE I CANCELLED THIS ORDER MID DECEMBER.