Order cancelled due to truck being hijacked

I am writing to formally express my dissatisfaction regarding the handling of my online order placed on March 26, which was managed by the Carnival branch. Although I received confirmation that delivery was scheduled for March 30, the order never arrived. Upon following up on April 2, I was informed that the delivery truck had been hijacked on March 28. While I understand this is an unfortunate incident, I was told that my order could not be fulfilled until internal paperwork was completed. I requested that the order be reprocessed in the interim, but this request was not facilitated. Earlier today, I received notification that my order has been cancelled and a refund has been initiated, which will take 7 to 14 business days to process. I find this resolution unacceptable. As the customer, I should not be penalized with further delays and the loss of access to my funds due to an incident that was entirely outside of my control. Can Marko give me an explanation as to why the order was cancelled rather than be fulfilled.