Order Cancelled Due to "No Stock" – Unacceptable Service from Makro Online

I placed an order for bedding on Makro Online on 9 June at 19:16. Less than 24 hours later, on 10 June at 15:13, I received an SMS stating that my order was cancelled and that I should check my email for more details.

To my frustration, nowhere in the email does it provide a reason for the cancellation. I had to phone the call center myself, where I was informed that the cancellation was due to stock unavailability. I was then referred to their cancellation policy – which frankly doesn't justify advertising and selling something they don’t actually have in stock.

When I made the purchase, the website clearly showed the item was available. How is it possible that you take my payment instantly, then come back a day later claiming the item is out of stock? This is extremely misleading and unacceptable.

To make matters worse, I now have to wait up to 14 days for a refund, even though the order was cancelled by Makro, not by me. How is it fair that you take my money immediately but delay the refund?

When I asked to speak to a manager, the agent first dismissed the request by saying the manager would just repeat the same information. After placing me on hold for a long time, she returned only to tell me the manager was in a meeting – how convenient.

This entire experience has been incredibly frustrating. When customers order online, there is an expectation of professionalism, accuracy, and reliable service – not last-minute cancellations and delays in refunding payments.

Makro should not be offering online purchases if this is how they operate.