SE
Spencer E
1 reviews | Active since Sept 2019
14 Jan 2020, 14:48
Order cancelled 10 days ago Makro still delivers......
My review 3 January and Makro Hello Peter Team's response 7 January refers So the Makro hello Peter Team suggested a response in 24-48 hours.......fortunately I did not expect anything from the so I am not disappointed. But makro did manage to prove just how much of a mess thay are in because despite cancelling the order on 3 January they have today, 14 January, delivered the parcel to the locker So clearly left hand does not talk to right hand and DSV does not get correspondence from Makro when items are cancelled. No wonder they are having to close down unprofitable businesses I still await with baited breath my refund, today is the 7th working day so tonight I should get my refund.......
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Makro's replyOfficial
15 Jan 2020, 11:34Good day Spencer
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint as well as the previously sent reviews regarding cancellation and refunds on your online order, we therefore assure you that this matter is being addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint as well as the previously sent reviews regarding cancellation and refunds on your online order, we therefore assure you that this matter is being addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply15 Jan 2020, 11:34
Official
Good day Spencer
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint as well as the previously sent reviews regarding cancellation and refunds on your online order, we therefore assure you that this matter is being addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customers and assure you that this matter will be our priority.
We have received your complaint as well as the previously sent reviews regarding cancellation and refunds on your online order, we therefore assure you that this matter is being addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team