Order cancellation without an explanation

Dear fellow South Africans,

I am writing to express my disappointment with Makro regarding the recent cancellation of my online order, #OD***. The order, placed on August 15th at 11:34 AM, was for two FOFEK SSR-40D 32 Amp solid-state switches.

I was initially advised that the delivery would occur on August 19th 2025. A notification on the same day confirmed that the parcel had been handed over to their couriers. After waiting until August 27th, I was surprised to receive an email stating the order had been cancelled and a refund would be processed.

This unexpected cancellation has caused a significant delay to my electronic project, which I put on hold specifically to await the delivery. The lack of a clear explanation for this cancellation is frustrating, particularly after waiting for over a week.

This experience has been very unsatisfactory, and I sincerely hope you can provide a more detailed explanation for what transpired.