Order Cancellation and Refund With communication

unacceptable handling of my recent order (Refund Request ID: CR***) with Makro.

I was shocked to discover that my order was canceled without any prior communication from your team. This lack of communication is completely unacceptable. Despite my repeated attempts to follow up on the status of my order, including numerous calls to your customer service were some of your agents were hanging up my calls without any explanation.this is so frustrating.

Now, I have been informed that a refund has been initiated, but it will take 7-14 days to process. I do not have the luxury of waiting that long, as I urgently need the funds to source the item elsewhere.

lack of communication from a big company is disappointing. I demand that the processing of my refund be expedited immediately.