Order Canceled - No Refund

I ordered a Yoco Machine online from Makro for Pick Up at their Strubensvalley Branch. A day after ordering the device I changed my mind as I was able to get a device from my bank and proceeded to call Makro to cancel the order.

They promised me they would cancel the order and a refund would be made. A few days later I received a call from Makro saying that my device was ready for pick up. I explained that I did call for them to cancel the device and again was promised that this would be done.

Only to discover I still have not been refunded and apparently someone picked up the device. So who knew you can pick up something someone else ordered without an order number or an ID....

I have been frantically trying to get through to Makro but have been sent from Pillar to Post. I have not been successful with their chat bots nor with in person phone calls.

It is shocking that such a big company can handle customers so carelessly or maybe their arrogance is clouding their judgement that it is the little guy that keeps the doors open. Yes may R 500 may not seem a lot for them but if you take a billion of us "little guys" you will start feeling the punch.