Order 1 week late - No feedback, no contact back

Good Day,<br> <br> After purchasing numerous items online on the the 9th December and having called their contact centre some 7-10 times I have lost all confidence and patience in Massmart group. the scenario is exactly the same each time: I am informed that certain small items are missing, they are arriving soon and the order will be dispatched. I have now instructed them to send the order with what items are there and I will collect the rest at a later stage. <br> <br> Each time, it is confirmed that I will be called back and that my instruction will be fulfilled. I receive no phone call, no goods arrive and I call the contact centre once again and run through exactly the same process. Each time, consultants explain that its a large order and that is why this is happening.<br> <br> The whole point of why I ordered these goods from Makro is because it is a large order and it should be convenient, but it is not! This is shocking customer service, I could have gone to the store and collected all these goods by myself already had I known this would be the outcome.<br> <br> Please someone get back to me and confirm when I will receive my goods. I need them immediately!!!