RM
Radesh M
1 reviews | Active since Dec 2019
01 Dec 2019, 08:27
Opening hours and professionalism
Makro Springfield, poor service from the manager. People have been standing in a que from 6:30am as the web page says that open at 8:00. All well and good if they open at 9:00. But an elderly man asked the guy who was addressing the customers as to why they opening at 9 and not 8 like the website stated extended business hours and his reply was pathetic and I quote " dont ask me I'm just a messenger" if that is so Makro should have gotten a manager to address customers.
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Makro's replyOfficial
03 Dec 2019, 08:20Good day Radesh,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Springfield branch regarding the above complaint to ensure that this is not experienced by our customers again. The above matter will be addressed with all staff members to ensure that our customers receive the best possible service however, thank you for you feedback and concerns.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Springfield branch regarding the above complaint to ensure that this is not experienced by our customers again. The above matter will be addressed with all staff members to ensure that our customers receive the best possible service however, thank you for you feedback and concerns.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply03 Dec 2019, 08:20
Official
Good day Radesh,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Springfield branch regarding the above complaint to ensure that this is not experienced by our customers again. The above matter will be addressed with all staff members to ensure that our customers receive the best possible service however, thank you for you feedback and concerns.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Springfield branch regarding the above complaint to ensure that this is not experienced by our customers again. The above matter will be addressed with all staff members to ensure that our customers receive the best possible service however, thank you for you feedback and concerns.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team