opening an account with Makro is a nightmare!

How long does it take to open an account with Makro? We have a new restaurant in White River and have been buying from Makro for 6 months! We have been trying to open an account for months and are just not getting anywhere! We are now buying from a competitor who opened an account for us. I have been told that it can take 6 to 8 weeks to open an account with Makro, why so long....do you not want business? We have been waiting far longer than 8 weeks...PLEASE can someone help us, how much longer do we have to wait? Please can I have some feedback.