VT
Vishal T
1 reviews | Active since Jun 2014
29 Sept 2023, 15:23
Open online order not collected from supplier warehouse that was supposed to be delivered on 26 Sep 23
Hi makro online. Refer online order number FW: Makro order MAK***.
Placed on 20 Sep 2023. It's 29 Sep 2023.the courier has not collected my order from the warehouse as yet. I have called your call centre multiple times and the best your agents can do is send an escalation email,when I ask them if they have had any feed back they say no, yet all they can do is escalate without any tangible results. Ask to speak to someone that has anu authority to act long the request they say they are unable to do so. I spoke to a team leader this morning and he was suppose to call me back after his morning meeting. No response as yet. I have spoken to Caylyn, Sibonqile and nkosinathi. I am at a loss for such disgraceful service. My contactdetails are on the order. I hope you get your house in order and discontinue to be such a disappointment to your customers.
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Replies (4)VT
Vishal T's updateReviewer Update
01 Oct 2023, 14:51Wow Makro the show of dissapointment keeps running along unabated. I have called your call centre once more today Sunday 01 Oct to find out about my order. My initial call escalation from your call centre was done by Katelin on Wednesday when I called and spoke to your team leader on Friday she was rather ecstatic to tell me there is nothing she can do as the escalation protocol is 24 to 48 hrs. It was then that I posted on hellopeter.com. Let me further add that your escalation process had yielded absolutely nothing. My order status is still the same as it was on the 20 Sep 2023.packed and ready for collection from the supplier. Upon calling your sterling call centre today I was in formed that by bed has not been collected from the supplier in jhb by your fantastic couriers, you call center does not know when the bed will be collected nether has your courier company given any confirmation that they received the email let alone a date for collection. I spoke to your team leader Sibuyile seyothula at 12h09 and he could see that I had reported this issue on hellopeter.com. His exact words were that it's weekend and nothing he can do and he thinks the bed will be collected sometime this week. My mum is waiting for this bed good people. I mentioned this and said it is way past the expected delivery date and I need to speak to someone who has some authority to act rather than escalate. He says he will send an email to customer care manager Farzana Sonvadi to call me but he doesn't know if she will. I asked him if he thinks this matter is serious or not by giving me such an answer. Knowing my predicament and how sour this whole process is for me he should make every effort to ensure that I am contacted and this issue is resolved. You guys are a joke!!!! Your call centre should be placed on live TV for a few laughs. In a nutshell my escalation was done on Wednesday.I have called everyday except for Saturday and up until Sunday morning my bed is still at the supplier which was ready for collection on the 20 Sep 2023. Today is the 1st of Oct 2023. My bed has not left the supplier and still needs to be delivered to Kzn from your supplier in jhb. From Wednesday your call centre has not gotten any feedback from your courier, neither are they able to confirm if the escalation has been received, neither are they able to tell me when the bed will be collected. You guys should be really proud of your level of service and most especially the caliber of people your have employed👏👏👏disgraceful service, disgraceful call centre, disgraceful unashamed Makro👎
VT
Vishal T's update01 Oct 2023, 14:51
Reviewer Update
Wow Makro the show of dissapointment keeps running along unabated. I have called your call centre once more today Sunday 01 Oct to find out about my order. My initial call escalation from your call centre was done by Katelin on Wednesday when I called and spoke to your team leader on Friday she was rather ecstatic to tell me there is nothing she can do as the escalation protocol is 24 to 48 hrs. It was then that I posted on hellopeter.com. Let me further add that your escalation process had yielded absolutely nothing. My order status is still the same as it was on the 20 Sep 2023.packed and ready for collection from the supplier. Upon calling your sterling call centre today I was in formed that by bed has not been collected from the supplier in jhb by your fantastic couriers, you call center does not know when the bed will be collected nether has your courier company given any confirmation that they received the email let alone a date for collection. I spoke to your team leader Sibuyile seyothula at 12h09 and he could see that I had reported this issue on hellopeter.com. His exact words were that it's weekend and nothing he can do and he thinks the bed will be collected sometime this week. My mum is waiting for this bed good people. I mentioned this and said it is way past the expected delivery date and I need to speak to someone who has some authority to act rather than escalate. He says he will send an email to customer care manager Farzana Sonvadi to call me but he doesn't know if she will. I asked him if he thinks this matter is serious or not by giving me such an answer. Knowing my predicament and how sour this whole process is for me he should make every effort to ensure that I am contacted and this issue is resolved. You guys are a joke!!!! Your call centre should be placed on live TV for a few laughs. In a nutshell my escalation was done on Wednesday.I have called everyday except for Saturday and up until Sunday morning my bed is still at the supplier which was ready for collection on the 20 Sep 2023. Today is the 1st of Oct 2023. My bed has not left the supplier and still needs to be delivered to Kzn from your supplier in jhb. From Wednesday your call centre has not gotten any feedback from your courier, neither are they able to confirm if the escalation has been received, neither are they able to tell me when the bed will be collected. You guys should be really proud of your level of service and most especially the caliber of people your have employed👏👏👏disgraceful service, disgraceful call centre, disgraceful unashamed Makro👎
VT
Vishal T's updateReviewer Update
01 Oct 2023, 14:51Wow Makro the show of dissapointment keeps running along unabated. I have called your call centre once more today Sunday 01 Oct to find out about my order. My initial call escalation from your call centre was done by Katelin on Wednesday when I called and spoke to your team leader on Friday she was rather ecstatic to tell me there is nothing she can do as the escalation protocol is 24 to 48 hrs. It was then that I posted on hellopeter.com. Let me further add that your escalation process had yielded absolutely nothing. My order status is still the same as it was on the 20 Sep 2023.packed and ready for collection from the supplier. Upon calling your sterling call centre today I was in formed that by bed has not been collected from the supplier in jhb by your fantastic couriers, you call center does not know when the bed will be collected nether has your courier company given any confirmation that they received the email let alone a date for collection. I spoke to your team leader Sibuyile seyothula at 12h09 and he could see that I had reported this issue on hellopeter.com. His exact words were that it's weekend and nothing he can do and he thinks the bed will be collected sometime this week. My mum is waiting for this bed good people. I mentioned this and said it is way past the expected delivery date and I need to speak to someone who has some authority to act rather than escalate. He says he will send an email to customer care manager Farzana Sonvadi to call me but he doesn't know if she will. I asked him if he thinks this matter is serious or not by giving me such an answer. Knowing my predicament and how sour this whole process is for me he should make every effort to ensure that I am contacted and this issue is resolved. You guys are a joke!!!! Your call centre should be placed on live TV for a few laughs. In a nutshell my escalation was done on Wednesday.I have called everyday except for Saturday and up until Sunday morning my bed is still at the supplier which was ready for collection on the 20 Sep 2023. Today is the 1st of Oct 2023. My bed has not left the supplier and still needs to be delivered to Kzn from your supplier in jhb. From Wednesday your call centre has not gotten any feedback from your courier, neither are they able to confirm if the escalation has been received, neither are they able to tell me when the bed will be collected. You guys should be really proud of your level of service and most especially the caliber of people your have employed👏👏👏disgraceful service, disgraceful call centre, disgraceful unashamed Makro👎
VT
Vishal T's update01 Oct 2023, 14:51
Reviewer Update
Wow Makro the show of dissapointment keeps running along unabated. I have called your call centre once more today Sunday 01 Oct to find out about my order. My initial call escalation from your call centre was done by Katelin on Wednesday when I called and spoke to your team leader on Friday she was rather ecstatic to tell me there is nothing she can do as the escalation protocol is 24 to 48 hrs. It was then that I posted on hellopeter.com. Let me further add that your escalation process had yielded absolutely nothing. My order status is still the same as it was on the 20 Sep 2023.packed and ready for collection from the supplier. Upon calling your sterling call centre today I was in formed that by bed has not been collected from the supplier in jhb by your fantastic couriers, you call center does not know when the bed will be collected nether has your courier company given any confirmation that they received the email let alone a date for collection. I spoke to your team leader Sibuyile seyothula at 12h09 and he could see that I had reported this issue on hellopeter.com. His exact words were that it's weekend and nothing he can do and he thinks the bed will be collected sometime this week. My mum is waiting for this bed good people. I mentioned this and said it is way past the expected delivery date and I need to speak to someone who has some authority to act rather than escalate. He says he will send an email to customer care manager Farzana Sonvadi to call me but he doesn't know if she will. I asked him if he thinks this matter is serious or not by giving me such an answer. Knowing my predicament and how sour this whole process is for me he should make every effort to ensure that I am contacted and this issue is resolved. You guys are a joke!!!! Your call centre should be placed on live TV for a few laughs. In a nutshell my escalation was done on Wednesday.I have called everyday except for Saturday and up until Sunday morning my bed is still at the supplier which was ready for collection on the 20 Sep 2023. Today is the 1st of Oct 2023. My bed has not left the supplier and still needs to be delivered to Kzn from your supplier in jhb. From Wednesday your call centre has not gotten any feedback from your courier, neither are they able to confirm if the escalation has been received, neither are they able to tell me when the bed will be collected. You guys should be really proud of your level of service and most especially the caliber of people your have employed👏👏👏disgraceful service, disgraceful call centre, disgraceful unashamed Makro👎
VT
Vishal T's updateReviewer Update
01 Oct 2023, 14:52Wow Makro the show of dissapointment keeps running along unabated. I have called your call centre once more today Sunday 01 Oct to find out about my order. My initial call escalation from your call centre was done by Katelin on Wednesday when I called and spoke to your team leader on Friday she was rather ecstatic to tell me there is nothing she can do as the escalation protocol is 24 to 48 hrs. It was then that I posted on hellopeter.com. Let me further add that your escalation process had yielded absolutely nothing. My order status is still the same as it was on the 20 Sep 2023.packed and ready for collection from the supplier. Upon calling your sterling call centre today I was in formed that by bed has not been collected from the supplier in jhb by your fantastic couriers, you call center does not know when the bed will be collected nether has your courier company given any confirmation that they received the email let alone a date for collection. I spoke to your team leader Sibuyile seyothula at 12h09 and he could see that I had reported this issue on hellopeter.com. His exact words were that it's weekend and nothing he can do and he thinks the bed will be collected sometime this week. My mum is waiting for this bed good people. I mentioned this and said it is way past the expected delivery date and I need to speak to someone who has some authority to act rather than escalate. He says he will send an email to customer care manager Farzana Sonvadi to call me but he doesn't know if she will. I asked him if he thinks this matter is serious or not by giving me such an answer. Knowing my predicament and how sour this whole process is for me he should make every effort to ensure that I am contacted and this issue is resolved. You guys are a joke!!!! Your call centre should be placed on live TV for a few laughs. In a nutshell my escalation was done on Wednesday.I have called everyday except for Saturday and up until Sunday morning my bed is still at the supplier which was ready for collection on the 20 Sep 2023. Today is the 1st of Oct 2023. My bed has not left the supplier and still needs to be delivered to Kzn from your supplier in jhb. From Wednesday your call centre has not gotten any feedback from your courier, neither are they able to confirm if the escalation has been received, neither are they able to tell me when the bed will be collected. You guys should be really proud of your level of service and most especially the caliber of people your have employed👏👏👏disgraceful service, disgraceful call centre, disgraceful unashamed Makro👎
VT
Vishal T's update01 Oct 2023, 14:52
Reviewer Update
Wow Makro the show of dissapointment keeps running along unabated. I have called your call centre once more today Sunday 01 Oct to find out about my order. My initial call escalation from your call centre was done by Katelin on Wednesday when I called and spoke to your team leader on Friday she was rather ecstatic to tell me there is nothing she can do as the escalation protocol is 24 to 48 hrs. It was then that I posted on hellopeter.com. Let me further add that your escalation process had yielded absolutely nothing. My order status is still the same as it was on the 20 Sep 2023.packed and ready for collection from the supplier. Upon calling your sterling call centre today I was in formed that by bed has not been collected from the supplier in jhb by your fantastic couriers, you call center does not know when the bed will be collected nether has your courier company given any confirmation that they received the email let alone a date for collection. I spoke to your team leader Sibuyile seyothula at 12h09 and he could see that I had reported this issue on hellopeter.com. His exact words were that it's weekend and nothing he can do and he thinks the bed will be collected sometime this week. My mum is waiting for this bed good people. I mentioned this and said it is way past the expected delivery date and I need to speak to someone who has some authority to act rather than escalate. He says he will send an email to customer care manager Farzana Sonvadi to call me but he doesn't know if she will. I asked him if he thinks this matter is serious or not by giving me such an answer. Knowing my predicament and how sour this whole process is for me he should make every effort to ensure that I am contacted and this issue is resolved. You guys are a joke!!!! Your call centre should be placed on live TV for a few laughs. In a nutshell my escalation was done on Wednesday.I have called everyday except for Saturday and up until Sunday morning my bed is still at the supplier which was ready for collection on the 20 Sep 2023. Today is the 1st of Oct 2023. My bed has not left the supplier and still needs to be delivered to Kzn from your supplier in jhb. From Wednesday your call centre has not gotten any feedback from your courier, neither are they able to confirm if the escalation has been received, neither are they able to tell me when the bed will be collected. You guys should be really proud of your level of service and most especially the caliber of people your have employed👏👏👏disgraceful service, disgraceful call centre, disgraceful unashamed Makro👎
VT
Vishal T's updateReviewer Update
02 Oct 2023, 13:35And the plot thickens. If it couldn’t get any worse!!!. I have called your call centre once more this morning, Makro. Lo & behold I get the same response from your call centre agents. No update from the courier company. Asked again to speak to someone who has authority to assist & was given the same excuse of no, we are going to escalate. So I took the initiative to to act on the information that was provided to me from the very beginning. You know the normal story that your call centre agents are efficiently trained at regurgitating or spewing for a lack of a more vile apt euphemism. It’s a market place order by a third party seller who in this case is Embedded Factory in Johannesburg. So since none of your agents were able to contact them directly, I took the initiative on myself to do their job. Boy was I glad to have done so. A representative from Embedded factory told me that the order was ready for collection on 20 Sep 2023 but the courier companies dealing with Makro have a dispute with them regarding the dimensions of the bed & are not willing to collect & deliver the bed to me on behalf of you. This has been going on for a few weeks now & orders are piling up at Embedded factory for Makro clients. If this was the case this product was supposed to be removed from your portal until the dispute has been settled. Instead you guys keep taking orders from customers with the fallacy of 2 to 5 working days delivery. You guys are *********** & back that up with lies that the market place is not getting back to you therefore you are unable to confirm exact dates with your customers & keep pulling them forward with 24 to 48hrs turn around time on escalations. Makro Management is fit to run the South African government as you guys are not only useless but you cover up your uselessness with LIES, LIES & more LIES!! I have cancelled my order & I will be posting all communications with you from Hello Peter on Reddit for all South Africans to have a front row seat to your devious actions. I have since cancelled my order just now & fear not I will be constantly breathing down your neck until my money is refunded to me. You have messed the wrong South African around Makro. I am RELENTLESS as you are well aware from my dealings with you in 1 week!!!
VT
Vishal T's update02 Oct 2023, 13:35
Reviewer Update
And the plot thickens. If it couldn’t get any worse!!!. I have called your call centre once more this morning, Makro. Lo & behold I get the same response from your call centre agents. No update from the courier company. Asked again to speak to someone who has authority to assist & was given the same excuse of no, we are going to escalate. So I took the initiative to to act on the information that was provided to me from the very beginning. You know the normal story that your call centre agents are efficiently trained at regurgitating or spewing for a lack of a more vile apt euphemism. It’s a market place order by a third party seller who in this case is Embedded Factory in Johannesburg. So since none of your agents were able to contact them directly, I took the initiative on myself to do their job. Boy was I glad to have done so. A representative from Embedded factory told me that the order was ready for collection on 20 Sep 2023 but the courier companies dealing with Makro have a dispute with them regarding the dimensions of the bed & are not willing to collect & deliver the bed to me on behalf of you. This has been going on for a few weeks now & orders are piling up at Embedded factory for Makro clients. If this was the case this product was supposed to be removed from your portal until the dispute has been settled. Instead you guys keep taking orders from customers with the fallacy of 2 to 5 working days delivery. You guys are *********** & back that up with lies that the market place is not getting back to you therefore you are unable to confirm exact dates with your customers & keep pulling them forward with 24 to 48hrs turn around time on escalations. Makro Management is fit to run the South African government as you guys are not only useless but you cover up your uselessness with LIES, LIES & more LIES!! I have cancelled my order & I will be posting all communications with you from Hello Peter on Reddit for all South Africans to have a front row seat to your devious actions. I have since cancelled my order just now & fear not I will be constantly breathing down your neck until my money is refunded to me. You have messed the wrong South African around Makro. I am RELENTLESS as you are well aware from my dealings with you in 1 week!!!