ONLY ONE EXCELLENT ONLINE CONSULTANT

An online order that was supposed to be delivered on 9 December became a real problem when it did not arrive. <br> The call centre consultants were unable to help me and each one told me the same story. The problem was with the courier company which was Time Freight. I even tried to call them but after holding on for 10 minutes I gave up.<br> After struggling for 2 days and 8 unhelpful online consultants who had promised to call me back with feedback and never did, I finally got through to this lady, Judy Smale who immediately recognised that I was distressed and angry. She assured me that she would sort the problem out and get back to me. Within a couple of hours she called back and explained the problem to me and assured me my order was scheduled to be delivered by Monday 14th. <br> <br> Makro you need defnitely need more consultants like her